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Privacy Policy

Last updated: September 20, 2025

This Privacy Policy describes how Laguna Studios ("Laguna Studios", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit lagunastudios.org or any website, app, or service that links to this Privacy Policy (collectively, the "Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

 

 

1) Changes to this Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post updates here and revise the "Last updated" date. If required by law, we will notify you by additional means.

 

 

2) Personal Information We Collect

a) Information you provide directly

We collect information you provide when you interact with us, such as:

  • Contact details: name, email address, phone number, postal address.

  • Account details: username, password, security or recovery information.

  • Order & billing details (if purchases are available): billing and shipping addresses, order history, and payment confirmation details (payment processors handle full card/bank details).

  • Communications & support: information you include when you contact us (e.g., emails, forms, chat messages).

  • User-generated content: posts, reviews, media, or other content you upload or share via the Services.

b) Information collected automatically

When you use the Services, we automatically collect certain information ("Usage Data"), including:

  • Device and browser information, IP address, language settings;

  • Pages viewed, links clicked, time spent, referring and exit pages;

  • Performance and diagnostic data, and approximate location derived from your IP.

We collect this data using cookies, pixels, SDKs, and similar technologies ("Cookies"). See Section 6 (Cookies) for details and choices.

c) Information from third parties

We may receive information about you from:

  • Service providers supporting our Services (e.g., hosting, analytics, anti‑fraud, customer support, fulfillment/shipping, and, where applicable, e‑commerce platforms and payment processors);

  • Marketing and advertising partners who help us measure campaigns and deliver more relevant content, subject to your consent where required;

  • Social media or single sign‑on providers if you connect or interact via those services.

We treat information received from third parties in accordance with this Privacy Policy.

 

 

3) How We Use Personal Information

We use personal information for the following purposes:

  • Provide and operate the Services: process requests, set up and secure accounts, provide customer support, fulfill purchases/shipments (if offered), and enable features you request.

  • Personalize & improve the Services, including to analyze usage, debug issues, and develop new features.

  • Security & fraud prevention: detect, investigate, and prevent fraudulent or malicious activity; protect our users, our business, and our Services.

  • Marketing & communications: send service notices, updates, and—where permitted—marketing messages about features, events, or offers. You can opt out of marketing at any time using the unsubscribe link or by contacting us.

  • Compliance: comply with legal obligations, enforce our terms, and protect our rights.

Legal bases for processing (EEA/UK only)

Where GDPR/UK GDPR applies, we process personal information based on: (i) contract (to provide requested services), (ii) legitimate interests (e.g., to secure and improve our Services and communicate with you), (iii) consent (for certain cookies/marketing where required), and (iv) legal obligation.

 

 

4) How We Disclose Personal Information

We disclose personal information in these circumstances:

  • Service providers/contractors: companies that process information for us under contract (e.g., hosting, analytics, support, anti‑fraud, cloud storage, shipping/fulfillment, and payment processing). They may only use the data to perform services for us.

  • Business & marketing partners: where permitted by law and your settings/consents, to help deliver or measure content and campaigns.

  • Affiliates: companies in our corporate group, where applicable, consistent with this Policy.

  • Legal, safety, and rights: to comply with law or lawful requests, enforce terms, or protect our users, our rights, property, or safety.

  • Business transfers: in connection with a reorganization, merger, sale, or similar transaction.

We do not sell personal information and we do not share personal information for cross‑context behavioral advertising as those terms are defined under applicable U.S. state privacy laws. If our practices change, we will update this Policy and provide required opt‑out mechanisms.

We do not use or disclose sensitive personal information to infer characteristics about you.

 

 

5) International Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we implement appropriate safeguards (such as Standard Contractual Clauses) to protect personal information during such transfers.

 

 

6) Cookies and Similar Technologies

We use Cookies to operate, secure, and improve the Services and to better understand how users interact with them. Categories include: strictly necessary, performance/analytics, functional, and (where used) advertising Cookies.

Your choices

  • Browser controls: most browsers let you block or delete Cookies. Doing so may impact site functionality.

  • Device settings: mobile devices may offer advertising ID resets and ad‑tracking controls.

  • Email settings: you can opt out of marketing emails via the unsubscribe link.

If we use an e‑commerce platform or third‑party tools, their cookie practices also apply (see their privacy/cookie notices on their sites).

 

 

7) Retention

We retain personal information only as long as necessary to achieve the purposes described in this Policy, including to meet legal, accounting, or reporting requirements. Retention periods vary depending on the data type and context.

 

 

8) Security

We employ administrative, technical, and physical safeguards designed to protect personal information. However, no security measures are perfect, and we cannot guarantee absolute security. Please use strong, unique passwords and promptly notify us if you suspect unauthorized access to your account.

 

 

9) Your Rights and Choices

Depending on your location, you may have rights over your personal information, such as to access, correct, delete, restrict or object to certain processing, and to data portability. Where processing is based on consent, you may withdraw it at any time (this does not affect prior processing).

To exercise your rights, contact us using the details in Section 12. We may need to verify your identity. You also have the right to lodge a complaint with your local data protection authority.

California and certain U.S. state residents

Subject to exceptions, you may have the rights to know/access, correct, delete, and obtain information about our data practices; to opt out of certain processing; and to not be discriminated against for exercising your rights. We do not sell or share personal information for cross‑context behavioral advertising. You can submit a verifiable request via the contact methods below or by an authorized agent.

 

 

10) Children’s Privacy

The Services are not directed to children and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can delete it.

 

 

11) Third‑Party Sites and Services

The Services may link to third‑party sites or services. Their privacy practices are governed by their own policies. We are not responsible for third‑party privacy or security practices.

 

 

12) Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

If email is unavailable, please use the contact form on our website and include "Privacy Request" in your message.

 

 

13) How to Submit a Rights Request

To request access, deletion, correction, or to exercise any other privacy rights:

  1. Email lagunastudiosorganization@gmail.com with the subject line "Privacy Request" and describe your request and the email address associated with your account.

  2. We may request additional information to verify your identity and to locate the data we hold.

  3. We will respond within the time period required by applicable law.

 

 

Effective Date: September 20, 2025

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